FAQ

When can I expect my order to ship?

  • Please allow 3-5 business days for processing and shipping.

 

Will you be restocking? 

  • We try to keep all of our items in stock, but as a small business sometimes our most popular items do sell out! We will try to restock  items as long as there is a demand. The best way to keep up with our restocks is through our socials - we always try to post restock announcements on there!  

 

I can’t track my order

  • Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 24 hours from the moment it was dispatched, please contact us via email.

 

My package was sent back

  • Sometimes packages may get sent back because there was an issue with the address provided. If you provide the incorrect address and your order is returned to us, you will be responsible for paying for the extra shipping cost to send it back to you.

 

Can I cancel or adjust my order after it is placed?

  • Unfortunately, order cancellations or changes after checking out are not able to be accepted due to our quick fulfillment process, including pre-order products. As soon as your order is received, the fulfillment process begins. 
  • If you are looking to update your shipping address, please contact your local post office once your tracking information has been received, to have them forward the package to the correct address.
  • We are, respectfully, not responsible for customer input errors and encourage all customers to double check their information before placing their order as the order can not be changed after it is placed, this includes editing quantities, changing sizes, adjusting addresses, adding promo codes, etc. 

My package was delivered to the incorrect address

  • First, make sure the address you provided when placing your order was correct.
  • If you accidentally used the incorrect address, try contacting USPS or UPS (whichever carrier was used to ship your order) and see if there is anything they can do. Unfortunately, once we leave your package with USPS or UPS, we have no control.

  • If you provide the incorrect address and your order is successfully delivered to the address you provided, we cannot give you a refund.

 

    My order was marked as delivered but I did not receive it.

    • We apologize for this inconvenience. Unfortunately this does happen sometimes. If this happens to you we encourage you to contact USPS or UPS (whichever carrier was used to ship your order) to get information and file a claim. 

    • Here are some additional steps to take:

      1. Check the address on the tracking page to ensure it was sent to the right place
      2. Talk to your local post office
      3. Talk to your neighbors or concierge

    If they are not able to help you, contact us immediately, so we can do our best to help solve the problem.

     

    Can I return or exchange my items?

     

    I have an issue with my order, who can I contact?

    • We're so sorry to hear that. Please contact our customer service team at hello@shopthefearlessco.com with your name and order number and we will get you taken care of. 

     

    Any other questions or concerns

    • If you have any more questions or concerns, please contact us via email at hello@shopthefearlessco.com.